Terms & Conditions

Welcome to ReputeX. These Terms & Conditions govern your use of our website and our Google Business Profile management, review automation, and local SEO services. By using the website or engaging our Services, you agree to these terms. If you do not agree, please do not use the website or Services.

Our Services

We provide the services described on our website and agreed upon in your proposal or order.

Your Responsibilities

You agree to provide accurate business information and content. You must have permission to grant us access to the accounts you share with us and to contact the customers whose details you provide. You must also follow the policies and guidelines of Google, Meta, WhatsApp, and Twilio. You must not ask us to publish fake or incentivized reviews.

Results

Rankings and reviews depend on several factors, including competition, location, industry, your business profile, and third-party platforms such as Google. Ranking growth typically takes 45 to 90 days.

Messaging and AI

Review requests are sent to your customers by SMS or WhatsApp on your behalf, only within your business hours. Some replies are drafted using AI tools and may occasionally contain errors.

Third-Party Platforms

We do not control Google, Meta, WhatsApp, or Twilio. We are not responsible for changes to their policies, service outages, or actions taken on your accounts by these platforms.

Fees and Cancellation

Fees are agreed upon in your proposal, payable in advance, and non-refundable once work begins. Monthly services automatically renew until you cancel them in writing.

Liability and Law

Our Services are provided "as is". To the extent permitted by law, we are not liable for indirect losses, and our total liability is limited to the fees you paid during the previous three months.

These Terms are governed by the laws of the country where ReputeX operates. We may update these Terms by posting the revised version on this page.